Privacy Policy

PRIVACY POLICY

Last Updated: August 26, 2026

PaddlePro (“PaddlePro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit PaddlePro.com (the “Site”), create an account, place an order, participate in our rewards or referral programs, communicate with us, or otherwise interact with PaddlePro.

By using the Site, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information collected automatically when you use the Site, and information received from service providers and other third parties.

Information You Provide

Depending on how you interact with PaddlePro, we may collect:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account login information
  • Company name, if provided
  • Order and transaction information
  • Products purchased
  • Shopping cart information
  • Wish list information
  • Returns, exchanges, and warranty information
  • Rewards and loyalty program information
  • Referral information
  • Customer service communications
  • Product reviews or other content you submit
  • Information submitted through forms on the Site
  • Marketing and communication preferences

When you make a purchase, payment information is generally collected and processed by our payment service providers. PaddlePro may receive limited information relating to your payment, such as payment type, transaction status, and limited card information, but we do not necessarily receive or store your complete payment card number.

  1. INFORMATION COLLECTED AUTOMATICALLY

When you visit PaddlePro.com, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location derived from your IP address
  • Referring website
  • Pages viewed
  • Products viewed
  • Search activity
  • Links clicked
  • Shopping cart activity
  • Date and time of visits
  • Advertising interactions
  • Other information about how you interact with the Site

We use this information to operate and improve the Site, understand how visitors use PaddlePro.com, prevent fraud, troubleshoot technical issues, measure advertising effectiveness, and improve our products and marketing.

  1. COOKIES AND SIMILAR TECHNOLOGIES

PaddlePro and our service providers may use cookies and similar technologies to operate the Site and understand how visitors interact with it.

Cookies may be used for purposes including:

  • Maintaining your shopping cart
  • Remembering account information and preferences
  • Enabling website functionality
  • Understanding website traffic
  • Measuring website performance
  • Personalizing content
  • Measuring marketing campaigns
  • Preventing fraud
  • Delivering or measuring advertising

Some cookies are necessary for the operation of the Site. Other cookies may be used for analytics, personalization, or advertising.

You can generally control cookies through your browser settings. Disabling certain cookies may prevent some features of PaddlePro.com from functioning properly.

Where required by applicable law, we provide users with additional choices concerning non-essential cookies and tracking technologies.

  1. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and shipping notifications
  • Manage returns, exchanges, refunds, and warranty requests
  • Create and maintain customer accounts
  • Maintain shopping carts and wish lists
  • Administer rewards, loyalty, and referral programs
  • Provide customer service
  • Respond to questions and requests
  • Detect and prevent fraudulent transactions
  • Protect the security of our Site and business
  • Improve our website, products, and customer experience
  • Analyze website traffic and purchasing behavior
  • Personalize your shopping experience
  • Send marketing communications when permitted by law
  • Measure and improve advertising campaigns
  • Maintain business and transaction records
  • Comply with legal, tax, accounting, and regulatory requirements
  • Establish, exercise, or defend legal claims
  1. EMAIL AND MARKETING COMMUNICATIONS

If you sign up to receive promotional communications from PaddlePro, we may send you information regarding products, promotions, sales, events, and other offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications relating to your account, orders, transactions, returns, security notices, or other business matters.

  1. TEXT MESSAGES

If PaddlePro offers SMS or text-message marketing and you voluntarily enroll, we may use your telephone number to send the communications you requested.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message and data rates may apply. You may opt out of marketing text messages according to the instructions contained in those messages.

Additional terms may apply to any SMS program offered by PaddlePro.

  1. REWARDS AND REFERRAL PROGRAMS

PaddlePro may offer loyalty, rewards, promotional, or referral programs.

When you participate in these programs, we may collect information regarding your purchases, account activity, rewards earned, rewards redeemed, referrals, and other activity necessary to administer the program.

Information collected through these programs may also be used to personalize offers and communications, subject to applicable law.

  1. HOW WE DISCLOSE INFORMATION

We may disclose personal information to companies that provide services to PaddlePro, including:

  • E-commerce and website hosting providers
  • Payment processors
  • Shipping and fulfillment companies
  • Fraud prevention providers
  • Customer service providers
  • Email and marketing providers
  • SMS providers
  • Analytics providers
  • Advertising and marketing platforms
  • Rewards and loyalty program providers
  • IT and cybersecurity providers
  • Professional advisers such as accountants, attorneys, and consultants

These companies may process information as necessary to provide services to PaddlePro or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to subpoenas, court orders, or lawful government requests
  • Enforce our agreements and policies
  • Protect PaddlePro, our customers, or others
  • Detect or prevent fraud, security incidents, or illegal activity
  1. BUSINESS TRANSFERS

If PaddlePro is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

  1. ADVERTISING AND ANALYTICS

We may work with analytics and advertising providers to understand how visitors interact with PaddlePro.com and to measure or improve our advertising.

These providers may use cookies, pixels, tags, or similar technologies to collect information about activity on our Site and, depending on the provider and your settings, activity on other websites or services.

This information may be used to:

  • Measure website traffic
  • Understand customer behavior
  • Measure advertising performance
  • Create audiences for advertising
  • Show advertisements that may be more relevant to your interests

Depending on your state of residence and applicable law, certain advertising or analytics activities may constitute “sharing,” “selling,” or “targeted advertising” even when PaddlePro does not receive money in exchange for personal information.

Where required, we provide applicable rights to opt out of these activities.

  1. WE DO NOT SELL CUSTOMER LISTS

PaddlePro does not sell customer lists or personal information to data brokers for money.

However, certain uses of advertising technologies may be considered a “sale” or “sharing” of personal information under some U.S. state privacy laws even when no money changes hands.

Consumers in states providing these rights may request to opt out as described below.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Know whether we process your personal information
  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Obtain a copy of certain personal information
  • Opt out of certain targeted advertising
  • Opt out of certain sales or sharing of personal information
  • Limit certain uses of sensitive personal information, where applicable
  • Appeal a decision regarding a privacy request, where required by law
  • Receive equal service and pricing without unlawful discrimination for exercising your privacy rights

These rights are subject to exceptions and limitations provided by applicable law.

We may need to verify your identity before processing certain requests.

  1. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).

Subject to applicable exceptions, California residents may have the right to request:

  • The categories of personal information we have collected
  • The categories of sources from which personal information was collected
  • The purposes for collecting, using, selling, or sharing personal information
  • The categories of third parties to whom personal information is disclosed
  • Specific pieces of personal information collected about them
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Opt-out of the sale or sharing of personal information
  • Limitation of certain uses and disclosures of sensitive personal information

PaddlePro will not unlawfully discriminate against you for exercising applicable privacy rights.

  1. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

If our use of advertising or other technologies constitutes the “sale” or “sharing” of personal information under applicable law, eligible consumers may request to opt out.

PaddlePro may provide a “Do Not Sell or Share My Personal Information” or similar privacy-choice mechanism on the Site when required by applicable law.

We may also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law.

  1. CHILDREN'S PRIVACY

PaddlePro.com is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

If we learn that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete it.

Parents or guardians who believe that a child has provided personal information to us may contact us using the information below.

  1. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no internet transmission, information system, or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by PaddlePro or our service providers.

  1. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions
  • Maintain customer accounts
  • Provide customer service
  • Maintain business and financial records
  • Detect and prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Satisfy legal, tax, accounting, and regulatory obligations

Retention periods vary depending on the type of information and applicable legal requirements.

  1. THIRD-PARTY WEBSITES

PaddlePro.com may contain links to websites operated by manufacturers, sports organizations, social media platforms, payment providers, and other third parties.

PaddlePro does not control the privacy practices of these third parties. When you leave PaddlePro.com, you should review the privacy policy of the website or service you visit.

  1. SOCIAL MEDIA

PaddlePro may maintain accounts or pages on social media platforms.

If you interact with PaddlePro through a social media service, information may be collected by both PaddlePro and the social media provider.

Your use of those services is also subject to the privacy policies and terms of the applicable social media provider.

  1. INTERNATIONAL VISITORS

PaddlePro is based in the United States.

If you access PaddlePro.com from outside the United States, information you provide may be transferred to, processed, and stored in the United States or other countries in which our service providers operate.

Privacy and data protection laws in these countries may differ from those in your country of residence.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Material changes may be communicated through the Site or by other appropriate means when required by law.

  1. CONTACT US

If you have questions regarding this Privacy Policy or would like to submit a privacy request, please contact:

PaddlePro
1500 Front Street
Yorktown Heights, NY 10598
United States

Email: sales@paddlepro.com
Phone: 1-800-211-0776

When submitting a privacy request, please provide sufficient information for us to identify you and understand your request. We may request additional information to verify your identity before completing certain requests.