Shipping & Returns

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Price Match Guarantee:

- 110% Low Price Match - If you find a lower price for any of the items available on our website, we’ll match that price plus give you 10% of the difference between our price and our competitor’s price.

- The item in question must be in stock in the same style, size, color and available for purchase at our competitor’s website.

- If you found it on a website, you need to provide the url (website address) where the product can be purchased.

- Does not apply to goods for purchase on auction websites and the seller must be an authorized retail dealer for the item in question.

- Prices must be in US dollars.

- If found at a retail location you will need to provide us with printed price advertisement and the phone number or address.

- Your refund will be issued in the same form as your original payment.

- This policy does not apply to special promotions or giveaways and may not be used in conjunction with any offer, coupon, or promotion.

- This offer is valid for 30 days after your purchase.

- We reserve the right to cancel this offer at any time.

 

Product Guarantees:

- Paddle Racquet and Footwear guarantees are through manufacturers.

- Platform Tennis balls are not guaranteed.

- If a product is damaged in shipping, please return to paddlepro.com for a replacement.

 

- New items may be returned for credit or exchange (less shipping) for 30 days.  Items must have original packaging.

- Used items may not be returned for a refund or credit.

- Items damaged in shipping must be reported within 7 days.

- Items shipped between November 15th and December 31st may be returned until January 31st for a full refund or exchange (less shipping)

 

Please ship returns to:

Paddlepro

1500 Front Street

Yorktown Heights, NY 10598

- Please add your account information and order number