Shipping & Returns

Price Match Guarantee:

- 110% Low Price Match - If you find a lower price for any of the items available on our website, we’ll match that price plus give you 10% of the difference between our price and our competitor’s price.

- The item in question must be in stock in the same style, size, color and available for purchase at our competitor’s website.

- If you found it on a website, you need to provide the url (website address) where the product can be purchased.

- Does not apply to goods for purchase on auction websites and the seller must be an authorized retail dealer for the item in question.

- Prices must be in US dollars.

- If found at a retail location you will need to provide us with printed price advertisement and the phone number or address.

- Your refund will be issued in the same form as your original payment.

- This policy does not apply to special promotions or giveaways and may not be used in conjunction with any offer, coupon, or promotion.

- This offer is valid for 30 days after your purchase.

- We reserve the right to cancel this offer at any time.


Product Guarantees:

- Paddle Racquet and Footwear guarantees are through manufacturers.

- Platform Tennis balls are not guaranteed.

- If a product is damaged in shipping, please return to for a replacement.


- New items may be returned for credit or exchange (less shipping) for 30 days.  Items must have original packaging.

- Used items may not be returned for a refund or credit.

- Items damaged in shipping must be reported within 7 days.

- Items shipped between November 15th and December 31st may be returned until January 31st for a full refund or exchange (less shipping)


Please ship returns to:


1500 Front Street

Yorktown Heights, NY 10598

- Please add your account information and order number


Holiday Coal to Gold Program

Did you get the wrong Paddle or related item this Christmas?   As a paddlepro customer we will take back that gift and exchange it for what you want! (even if the gift was not purchased from us)


Here’s how it works:

  1. The item must still be in New Condition

  2. We must currently sell this item or brand

  3. Customer sends this item back to*

  4. Paddlepro inspects the item for condition and confirms we sell this item

  5. Paddlepro will credit your account the amount we currently sell this item for.

  6. You use this credit however you choose.

Return to: / exchange dept 

1500 Front Street 

Yorktown Heights NY 10598

(include your name, phone #, e-mail, and address)


 Brand Warranty:


For any potential defects in your paddle, kindly reach out to the brand directly for further guidance. We're here to assist with proof of purchase if required; contact us at


Please note that paddles showing signs of normal wear and tear, as well as those subjected to abuse or negligence, cannot be accepted for warranty claims.


Normal wear encompasses faded graphics, minor dents or scratches that don't impact play, and markings on the paddle's face. To ensure your paddle's longevity, avoid exposing it to extreme temperatures and humidity, and only use it for playing.


It's crucial to refrain from tampering with the paddle (re-gluing, changing grip, etc.) or applying permanent identification marks, as this may void the warranty. 


Our goal is to provide current information, but warranty terms may change. It's advisable to check directly with the manufacturer to confirm that your paddle is still covered under their latest warranty terms.



12-month limited warranty on most of its products, including apparel,

footwear, backpacks, and duffel bags. The warranty covers manufacturing

defects, such as fitting, stitching, and adhesives.

1-year limited warranty against manufacturer defects, defective materials,

and workmanship

All paddles have a 1 YEAR WARRANTY against manufacturer defects

and workmanship of the paddle valid starting the date of receipt.

1-year limited warranty against manufacturer defects, defective materials,

and workmanship

Limited lifetime warranty against manufacturer defects


1-Year Limited warranty


1-year limited warranty against manufacturing defects, defective

materials, and workmanship


1-year limited warranty against manufacturing defects, defective

materials, and workmanship


1-year limited warranty against manufacturing defects, defective

materials, and workmanship 

6-month limited warranty, product must be registered at

310-816-3060 Email:

To qualify for guarantee, you must submit a claim to K-Swiss within

180 calendar days of date of purchase. The outsole of your Ultrashot 3

shoe must have a hole in it through which the upper material of the

shoe is visible. This wear must have resulted exclusively from

playing tennis, paddle tennis, or pickleball.
1-Year Limited warranty from date of purchase  1-800-783-1324
1-year warranty on all non-wood paddles. 90 days on wood paddles

Limited lifetime warranty against manufacturer defects andworkmanship


1-Year Limited warranty

1-year limited warranty against manufacturer defects,defective materials, and 

workmanship. 1-year no dead spot guarantee


Limited lifetime warranty


limited warranty covers significant defects in materials and

workmanship when the product is used in normal conditions

for the Warranty Period


6-month warranty

1-800-272-6060 or